Do I have to register to make a purchase on Ed Gebski Studio ?
You do not have to register to view artworks for sale or to initiate the purchase. You may, however, be asked to sign in in order to view prices of selected pieces.
How should I unpack and handle art?
Extra care must always be taken when unpacking and handling artworks as they are highly prone to scratches and fingerprints. Removing the work from the provided packaging without gloves could cause irreparable damage to it, e.g. a visible fingerprint could leave a so-called “moon”. This would make returning the work impossible.
Always use gloves or an equivalent form of protection when handling artworks.
We suggest
you frame your artwork directly after receiving it using a
conservation-grade acid-free board as well as museum glass or
UV-blocking Plexiglas. Photographs, prints, and other works should not
be exposed to sunlight neither directly nor in part. Additionally, they
should not be installed over heating ducts or radiators, or subjected to
humidity levels exceeding those of the typical living space.
Accordingly, photographs, prints and other works are not suitable for
outdoor areas, basements, bathrooms, and kitchens.
Does Ed Gebski Studio offer any framing services?
We do not offer professional framing services as this would increase both the risk of damaging the artwork during shipping and the transport costs due to additional weight. We would, however, be happy to advise you to a professional framer.
What do I do if I forget my password?
You can reset your password by clicking “Account"_"Sign in” located in the top left bar of the website and then “Forgotten Password”. You will be asked to enter your email address and we will send you a link where you can update your password. You can change your password in your account under “Change Password”.
How do I close my account with Ed Gebski Studio?
You can close your account at any time by clicking Contact Us
How can I log in again after I have entered my password incorrectly a number of times ?
Your account is blocked for security reasons. You can use the contact form to contact us to reset your account.
How do you guarantee that the artworks are authentic?
How do I unsubscribe from the newsletter?
If you have an account you can unsubscribe to the newsletter in your account or subscribe to a newsletter.
How will my purchase be delivered?
Artworks are professionally packaged by Ed Gebski Studio. Packaging and delivery method will vary according to the type of work. Ed Gebski Studio works with Transportation Services for all purchases under 5.000,00 EUR and up to a weight of 10 kilograms. For purchases that exceed this amount we use designated art shipping carriers. All are reputable full service carriers with first class 24/7 transport surveillance.
When will my order be dispatched and delivered?
Parcels are generally dispatched within 2 working days. Please allow a maximum of 5 working days to receive your artwork. You will receive an electronic notification and tracking number via email once your purchase has been dispatched.
Why might a shipment be delayed?
Can I change the online currency settings?
Is my personal data safe if I purchase something at Ed Gebski Studio?
We do not store credit card data. Your credit/debit card details will only be processed by Mollie* payments, and/or your bank.
How long is the return period?
How do I return an artwork?
Please contact us first! If in
accordance with the Terms & Conditions, we will
provide you with a return merchandise authorization (RMA). Please note that
you cannot return the artwork without a RMA number. It is mandatory to use the
same carrier for returns. Ed Gebski Studio is not responsible for any
damages or loss occurring return shipping and will
in this case not be able to release your refund.
Due to their nature, the purchased products (offer on https://www.edgebski.nl ) cannot be sent and/or returned by regular mail but must be registered with required signature for receipt and with insured value on return (The total purchase price including shipping costs). The cost of returning the goods registered with required signature for receipt and with insured value is approximately € 60.00 (depending on the carrier chosen by the consumer).
Which payment methods can I choose from at Ed Gebski Studio?
Payment methods:
iDEAL
Bank transfer
Bancontact
PayPal
SOFORT Banking
ING Home'pay
Giropay
Creditcard
We do not store credit card data. Your credit/debit card details will only be processed by Mollie* payments, and/or your bank.
Mollie is a payment provider that has the approval of the Nederlandse Bank.
Besides the guarantee she gives on safe transactions, they are also PCI and DSS certified.
NL: All shipping and insurance costs, taxes are viewable upon checkout.
Non
EU: Shipping and insurance costs, duties and taxes will vary according
to your shipping address as they are charged in adherence to the
destination of the artwork. You will receive a separate invoice by our
carrier for any import taxes and duties, subject to your local VAT.
Please ensure you pay these custom duties to the carrier, as the artwork
will only be delivered to you after customs clearance.
I am looking for the postal address and company details of Ed Gebski Studio.
Postal address for complaints.
In order to resolve your complaint as quickly as possible, it is best to contact us
Of course you can also submit a complaint in writing. For a quick and correct handling we ask you to mention the following data:
Your name, address, place of residence and order number.
Click here to report your complaint
You will receive a confirmation of receipt as soon as we have received your email. You will then receive a substantive response from us within 5 days.
Good to know:
You can register your complaint with the ODR platform of the European Commission, for all consumers within Europe.
Contact
Chamber of Commerce number: 34107972
VAT ID Netherlands: NL001546294B17
(IBAN) account number: Contact