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Frequently Asked Questions

Do I have to register to make a purchase on Ed Gebski Studio ?


You do not have to register to view artworks for sale or to initiate the purchase. You may, however, be asked to sign in in order to view prices of selected pieces.

How should I unpack and handle art?


Extra care must always be taken when unpacking and handling artworks as they are highly prone to scratches and fingerprints. Removing the work from the provided packaging without gloves could cause irreparable damage to it, e.g. a visible fingerprint could leave a so-called “moon”. This would make returning the work impossible.


Always use gloves or an equivalent form of protection when handling artworks.



We suggest you frame your artwork directly after receiving it using a conservation-grade acid-free board as well as museum glass or UV-blocking Plexiglas. Photographs, prints, and other works should not be exposed to sunlight neither directly nor in part. Additionally, they should not be installed over heating ducts or radiators, or subjected to humidity levels exceeding those of the typical living space. Accordingly, photographs, prints and other works are not suitable for outdoor areas, basements, bathrooms, and kitchens.

Does Ed Gebski Studio offer any framing services?


We do not offer professional framing services as this would increase both the risk of damaging the artwork during shipping and the transport costs due to additional weight. We would, however, be happy to advise you to a professional framer.

What do I do if I forget my password?


You can reset your password by clicking “Account"_"Sign in” located in the top left bar of the website and then “Forgotten Password”. You will be asked to enter your email address and we will send you a link where you can update your password. You can change your password in your account under “Change Password”.

How do I close my account with Ed Gebski Studio?


You can close your account at any time by clicking Contact Us

How can I log in again after I have entered my password incorrectly a number of times ?


Your account is blocked for security reasons. You can use the contact form to contact us to reset your account.

How do you guarantee that the artworks are authentic?



Ed Gebski Studio only sells original artworks. All works offered on our platform are signed by Ed Gebski. Editions are numbered in a limited edition, In addition, each buyer receives a certificate of authenticity.

How do I unsubscribe from the newsletter?



You can unsubscribe from all our newsletters by clicking on "Unsubscribe" at the bottom of each newsletter.
If you have an account you can unsubscribe to the newsletter in your account or subscribe to a newsletter.

How will my purchase be delivered?



Artworks are professionally packaged by Ed Gebski Studio. Packaging and delivery method will vary according to the type of work. Ed Gebski Studio works with Transportation Services for all purchases under 5.000,00 EUR and up to a weight of 10 kilograms. For purchases that exceed this amount we use designated art shipping carriers. All are reputable full service carriers with first class 24/7 transport surveillance.

When will my order be dispatched and delivered?



Processing and shipping times depend on the origin and the destination of the artwork purchased.
Parcels are generally dispatched within 2 working days. Please allow a maximum of 5 working days to receive your artwork. You will receive an electronic notification and tracking number via email once your purchase has been dispatched.

Why might a shipment be delayed?



It is busier than normal due to the Coronavirus (COVID-19) measures. Some parcels are longer on the road.

Can I change the online currency settings?



The entire website can be viewed in Euros, the default currency.

Is my personal data safe if I purchase something at Ed Gebski Studio?



Ed Gebski Studio places the utmost importance on confidentiality and as a matter of principle never discloses your personal data to third parties. Your data is securely handled and never visible to any other user of our website.
We do not store credit card data. Your credit/debit card details will only be processed by Mollie* payments, and/or your bank.           



How long is the return period?



If you are a customer living in the European Union the legal return period is 14 days after receipt of your order. Please note that returns are only possible if in accordance with the Algemene voorwaarden of the seller and with a return authorization number (RMA) issued by Ed Gebski Studio.

How do I return an artwork?



Please contact us first! If in accordance with the Terms & Conditions, we will provide you with a return merchandise authorization (RMA). Please note that you cannot return the artwork without a RMA number. It is mandatory to use the same carrier for returns. Ed Gebski Studio is not responsible for any damages or loss occurring return shipping and will in this case not be able to release your refund.


Keep the original packaging in which the artwork was sent or return the artwork in an equally suitable packaging.

Due to their nature, the purchased products (offer on https://www.edgebski.nl ) cannot be sent and/or returned by regular mail but must be registered with required signature for receipt and with insured value on return (The total purchase price including shipping costs). The cost of returning the goods registered with required signature for receipt and with insured value is approximately € 60.00 (depending on the carrier chosen by the consumer).

Which payment methods can I choose from at Ed Gebski Studio?


Payment methods:


iDEAL
Bank transfer
Bancontact
PayPal
SOFORT Banking
ING Home'pay
Giropay
Creditcard



We do not store credit card data. Your credit/debit card details will only be processed by Mollie* payments, and/or your bank.


Mollie is a payment provider that has the approval of the Nederlandse Bank.
Besides the guarantee she gives on safe transactions, they are also PCI and DSS certified.


NL: All shipping and insurance costs, taxes are viewable upon checkout.
Non EU: Shipping and insurance costs, duties and taxes will vary according to your shipping address as they are charged in adherence to the destination of the artwork. You will receive a separate invoice by our carrier for any import taxes and duties, subject to your local VAT. Please ensure you pay these custom duties to the carrier, as the artwork will only be delivered to you after customs clearance.






I am looking for the postal address and company details of Ed Gebski Studio.


Postal address for complaints.


In order to resolve your complaint as quickly as possible, it is best to contact us

Of course you can also submit a complaint in writing. For a quick and correct handling we ask you to mention the following data:

Your name, address, place of residence and order number.

Click here to report your complaint

You will receive a confirmation of receipt as soon as we have received your email. You will then receive a substantive response from us within 5 days.

Good to know:

You can register your complaint with the ODR platform of the European Commission, for all consumers within Europe.


Company data:


Contact

Chamber of Commerce number: 34107972
VAT ID Netherlands: NL001546294B17

(IBAN) account number: Contact


Online Dispute ResolutionYour Europe








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